Privacy Policy

1. Who we are

This website is operated by Re·fine Studio, an automotive interior restoration studio based in Melbourne, Australia. You can contact us at info@refinestudio.au.

2. What information we collect

When you use our contact / quote form, we may collect:

• Name
• Phone / WhatsApp number
• Email address (if provided)
• Vehicle model and damaged area details
• Notes you choose to include
• Photos you upload to help us assess the repair

If you contact us by email, WhatsApp, WeChat or social media, we also receive the information you send through those channels.

3. How we use your information

We use your information only to respond to your enquiry, provide a repair assessment or quote, arrange appointments, and communicate about our services. We do not sell your personal information, and we do not use it for unrelated marketing lists.

4. Who receives your information

Our website contact form is processed by a third-party form delivery service, FormSubmit (formsubmit.co), which forwards your submission (including any photo attachments) to our business email inbox. Hosting and email providers may also process technical data needed to operate the website and deliver messages. We only use service providers as needed to run the website and reply to enquiries.

5. Photos

Damage photos are used to assess your repair enquiry. We may later ask for your permission before using any photos for portfolio, social media or marketing. If you prefer that photos are used only for quoting, please tell us when you contact us.

6. Cookies and basic website data

This website may store a language preference in your browser (for example, English or Chinese) so the site can remember your choice. Our hosting provider may also keep ordinary server logs such as IP address, browser type and pages visited, which help keep the website secure and working.

7. How long we keep information

We keep enquiry information for as long as needed to respond to you and manage related service records. You can ask us to delete your enquiry details where we no longer need them for a lawful business purpose.

8. Your choices

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where appropriate. To make a request, email info@refinestudio.au.

9. Security

We take reasonable steps to look after personal information sent to us. No method of online transmission or storage is completely secure, so please avoid sending sensitive information that is not needed for your repair enquiry.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.

11. Contact

If you have questions about this Privacy Policy or how we handle personal information, contact Re·fine Studio at info@refinestudio.au or through our Contact page.